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心与心的相约 ----骨外科二疗区优质护理服务心得

2017-06-05
点击数:7813     作者:北华大学附属医院

南丁格尔女士曾赞誉道:“护士是没有翅膀的天使 ,是真善美的化身 ”。的确如此,也许每个人心中都有一个天使的形象, 或稚嫩或成熟, 或娴静或热情 。但电竞投注都同样身穿白衣 面带笑容, 电竞投注同样都愿意用辛勤的劳动来换取患者的康复, 电竞投注的到来象征着温暖与希望。

骨外科二疗区疗区为全面提高护理质量,将更多的关爱和优质的服务带给每一位患者,开展了“五心”优质护理服务活动。 全体护理人员遵照“接待热心、护理精心、治疗细心、解释耐心,征求意见虚心”的“五心服务”标准开展护理工作,受到了患者的广泛好评。

JIEDAIREXIN

优质护理服务理念 ,并非夸夸其谈 ,或是纸上谈兵 。其实它一直体现在电竞投注日常工作的一言一行当中。 
所谓一言 就是把握语言的技巧 善于和患者沟通。 患者入院时 ,对医院环境很陌生 ,加之病痛的折磨 ,内心忐忑不安 ,往往难以配合护理工作 ,以热情诚恳的语言接待患者,患者就会产生安全感 ,无形之中增加了患者对护士的信任感 ,对医院服务的信任 从而树立战胜疾病的信心和早日康复的希望。

电竞投注SUOWEIYIXING, TIXIANZAIHULIGONGZUODEZHUNQUEDAOWEI, SHISHIRENXINGHUADEHULI ,DUIHUANZHEDUOYIDIANLIJIE ,SHAOYIDIANMAIYUAN, DUOYIXIEXIAORONG ,SHAOYIXIELENGMO 。

科室规范护士的职业用语和行为举止。接待热心要做到“四主动”:主动起立、主动接物、主动问候、主动介绍。耐心解释做到“四个不”:不直呼床号、对询问不说不知道、对难办的事不说不行、患者有主诉不说没事。对每个患者都尽力做到“来时有迎声、问时有答声、去时有送声,开口有请声、失误有谦声、结束有谢声”等等。

HULIJINGXIN

电竞投注DIANJINGTOUZHUKESHIHUANZHETEDIAN:NIANLINGKUADUJIAODA,HANGAILEERKEHELAONIANKEDEHULI,BINGZHONGFUZADUOYANG,BAOKUOJIZHU、GUANJIE、CHUANGSHANG、YUNDONGDENGGEZHONGJIBING,MEIYIFENZHIZICHENGTIXIDANYOUXIXIXIANGGUAN。YOUSHOUSHUHEFEISHOUSHUHUANZHE,JIYOUWAIKEXINGZHIYOUJUNEIKEXINGZHI,HULIYAOQIUGAO,DUOSHUHUANZHEBINGCHENGJIAOZHANG,HUODONGZHANGAI,ZILINENGLIQUEXIAN。

HUANZHEJI JIASHUYALIDA ,DIANJINGTOUZHUZUNZHAO:YIQIEWEILEHUANZHE ,YIQIEFANGBIANHUANZHE ,YIQIEFUWUYUHUANZHEDEFANGZHEN WEIHUANZHETIGONGGENGJIAYOUZHI 、GAOXIAO、 BIANJIEDEHULIFUWU 。KESHIJIJIKAIZHANLE“3H”YILIAOFUWUMOSHI,JI“HUANJINGJIATINGHUA”、“FUWUBINGUANHUA“、“HULIJISHUZHUANYEHUA”。RANGMEIYIWEILAIYUANJIUYIZHE,ANXIANGJIADENINGJINGWENXIN,ZUNXIANGBINGUANZHOUDAODEFUWU,JIESHOUZHUANYEHUADEHULIFUWU。JINJINWEIRAOHUANZHEDEXUQIU,TIGAOFUWUZHILIANG,KONGZHIFUWUCHENGBEN,ZHIDINGFANGBIANCUOSHI,JIANHUAGONGZUOLIUCHENG,WEIHUANZHETIGONG“YOUZHI、GAOXIAO、DIHAO、MANYI、FANGXIN”DEHULIFUWU。

JIANKANGJIAOYUSHIYOUZHIHULIZHONGDEZHONGYAONEIRONG。WEILEJIAQIANGDUIHUANZHEDEZHIDAO,RANGHUANZHEDUIZIJIDEZHILIAOYOUGENGDUODELEJIE,SUOYOUHULIRENYUANZAIJIANKANGJIAOYUSHIYAOZUODAOSIDAOWEI:“XINDAOWEI、SHUODAOWEI、ZUODAOWEI、GUANDAOWEI”。 HUSHIBIXUJUYOUJIAOGAODEQUANMIANPINGGUHUANZHEDENENGLIHEJIAOQIANGZHUANKEHULISHUIPING,ZHEIJIUYAOQIUHUSHIBUDUANDITIGAOZHUANYEZHISHI,KESHIZUZHIHULIRENYUANCANJIAGUOJIA、SHENG、SHIJUBANDEGEXIANGHULIXUESHUHUODONG,JIANGXIANJINDEHULILINIANHEHULIJISHUYINGYONGDAOLINCHUANG。 YOUYUGUKEJIBINGKANGFUSHIJIANZHANG,DIANJINGTOUZHUZHUYAOCAIQUDECUOSHISHITONGGUOHUANZHEZAIYUANQIJIANJINXINGHUIGUIJIATINGHOUZHUYISHIXIANGDEJIANKANGJIAOYU、BINGPEIXUANJIAOTUPIAN、SHOUCE、JICHUYUANHOUYANZHANGDIANHUASUIFANGSHIJIANDEFANGSHI,YIBAOZHENGHUANZHECHUYUANHOUDEGUZHIZHENGCHANGYUHE,BIMIANHUIGUIJIATINGHOUBINGFAZHENGDEFASHENG,JIANKANGXUANJIAOBUZAISHIRUYUANDAOCHUYUANQIJIANDEXIANGGUANZHISHIDEJIAOYU,ERSHIYANSHENDAOLEHUANZHEHUIGUIJIATINGHOUDEJIANKANGJIAOYU,WEIHUANZHETIGONGRENXINGHUA、GEXINGHUADEHULIFUWU,SHIHUANZHEDESHENGHUOZHILIANGZHENZHENGYOUYIGE“ZHI”DETIGAO,WEISHEHUI、WEIJIATINGJIANQINGFUDAN。

ZHILIAOXIXIN

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JIESHINAIXIN

记得南丁格尔说:“护理工作不仅需要精湛的技术,更需要艺术。”在工作中,一个微笑的表情,一个搀扶的动作解决不了患者身体上的疼痛,但是,却能迅速缩短护患距离,有效满足患者需要被照顾的心理需求,也可以减少患者及家属留下“不被重视”的错觉,保证自己工作的顺利进行。

ZHENGQIUYIJIANXUXIN

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